Smart Support. Simplified.

partnersupport@insta360.com

service@insta360.com

support@petkit.com

NL   ecovacs.support.nl@enfinitec.com

BE   ecovacs.support.be@enfinitec.com

support@v2future.com

Insta 360 RMA returns

1. Please first review Insta360 After Sales Process
2. Customer emails service@insta360.com with details: Product model, product SN, problem description, purchase date, etc. to get an RMA code. 
3. Customer registers their case with Insta360 RMA code on Insta360 Service Hub.
4. Customer ships the defective products to an Authorized Service Centre.
5. Customer finds the update status on Insta360 Service Hub

ECOVACS RMA returns:

1. If the issue cannot be resolved remotely, a shipping label will be provided for sending the unit to an Authorized Service Centre
2. The product will be repaired and returned to the customer / dealer / distributor Average Turn Around Time (TAT) 7 calendar days
3. If repair is not feasible, Ecovacs will replace the unit.
4. If replacement is not possible, Ecovacs grants credit note to grants refund of original purchase price through credit/ bank transfer or deduction of next due invoice (depends on contract). If confirmed credit notes/refunds from Ecovacs could not be issue to you successfully, please contact support@v2future.com with providing below information, and V2FUTURE will issue credit notes to you.

i) Confirmation with Ecovacs case no. for issuing credit notes/refunds.
ii) Product Information: brands name, model type, serial number [IMPORTANT].

General RMA Procedure:

1. Please register your case at https://partner.v2future.com/pages/rma-repair-return
2. Please attach the invoice from the end customers and your own RMA sheet (if needed) with the products, properly pack the products and return them safely to V2FUTURE.
3. Please attach the invoice from the end customers and your own RMA sheet (if needed) with the products, properly pack the products and return them safely to V2FUTURE.
4. .You will receive the status update of your case from V2FUTURE. Your case will be processed within 3 to 5 weeks.

*Note: Failure to complete any steps above may cause delays in your RMA procedure and could require our support team to ship your product back without RMA service provided.